Hi
@cp8759,
It's in a state of hold - I've asked them for my original challenge text (and a putting on hold of the discount), to which I received the following:
"Thank you for your email
We are in receipt of your further email and the case is on hold awaiting a response to be issued and sent to you.
The Council are currently experiencing a backlog and so you may not receive a response for a further 2-3 weeks. The case will remain on hold until it is dealt with.
Kind Regards,
Parking Representations Officer"
Is there a line between a reasonable and unreasonable delay in providing requested information that I should be aware of?
Many thanks.