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IMO, TfL actions are subject to the Act and Practice Direction, in this case:

https://www.londontribunals.gov.uk/sites/default/files/Practice%20Direction%2003-2024%20on%20behalf%20of%20ETA%2028%20November%202024%20%28PWS%29.pdf

OP, you are Ground 2. This means that TfL have options:


1. To refer the matter to the adjudicator at which point the Proper Officer 'will write' to your wife to get confirmation that reps were made. With this option the decision lies with LT whether to register TfL's referral as an appeal(para. , or

2. To refer the matter to the adjudicator AND re-serve the NOR, in which case no action is required of the adjudicator unless your wife fails to pay or appeal to the adjudicator within the period allowed (paras. 10 and 11).

TfL should act promptly in either case and I don't see that they would or may hold progression simply because the owner claims that a CD was broken. Under 1 above, the issue is procedural(were proper reps actually made) and if ultimately registered as an appeal(NB. not your wife's choice) then she would have plenty of time to be supplied with the CD. 2 above doesn't seem to apply because you've not suggested that a NOR has been re-served. But let's see the covering letter which came with the bundle pl. 

In short, IMO her next communication should be from LT and your wife doesn't need to do anything. However, if she doesn't have a copy of the reps, then ask for one from TfL, assuming there isn't a copy in the bundle.