They mentioned the sign was there with round red and horizontal white line. So, I suppose they addressed my concern, albeit, the sign can’t be seen.
Anyone else with input please, next stage is to appeal to the tribunal I guess.
I think they've handed you a win here. Their site said it was on hold and you could submit a challenge - she did so and they pretty much ignored it saying they cancelled the charge certificate but this was established anyway.
But did she just send what I wrote?
See what others say but although the discount is on offer I'd take it to the tribunal.

