Update Timeline
1st of April
- Receive CDER Group NoE Letter through postal delivery
- Sent complaint to the London council of Haringey about handling of the case (although it was just simple complaint, nothing to propose resolution)
2nd of April
- Sent payment to enforcement agency (CDER Group) for the amount of £280
- Sent (email) formal complaint to enforcement agency (CDER Group) regarding Regulation 7 of The Taking Control of Goods Regulations 2013, with:
- Case details
- Grounds for complaint
- Request for resolution
- Scheduled meeting with County Court for witness signature for PE2 form
3rd of April
- Received acknowledgement text message from CDER group that payment has been received, subject to clearance.
- Received email response to my formal complaint from CDER Group
- Further responded to CDER Group specifically highlight my complaint and pointing them to relevant regulation
Ongoing:
- Waiting for update on the other PCNs to be regsistered as debts
- Scheduled meeting with County Court for PE2 form is for next week
- CDER group complaint is ongoing, awaiting response from their side
I will update this post if there are more things to come today./Small edit
Enforcement agent website is slightly confusing, there are 2 pages that mention how you can make a complaint, but each website points to different email address:
Please reach out we are hereto help Customer Contact Information To make a payment CDER Group provides a full range of payment options, including 24 hour online and automated telephone facilities. ...
- email: customercare@
cdergroup.co.uk (sent here)
Please reach out we are hereto help Customer Contact Information To make a payment CDER Group provides a full range of payment options, including 24 hour online and automated telephone facilities. ...
- email: customercare@
contactcder.co.uk
I hope I don't have to resend my complaint to the other email address. - Received response, there is no need to send to another CDER group inbox.