Ealing, Contravention 25 - Parked in a loading bay during restricted hours, Ruislip Road East (GRE) op Leyland

Are you the owner holding the V5C Registration Certificate for the vehicle, and is the address on it up-to-date ?

Yes, to both your questions.

I am a little puzzled why they keep denying the board/alight exemption.

I found this on Ealing's website: https://www.ealing.gov.uk/download/downloads/id/15040/parking_code_of_practice.pdf

I can see that boarding and alighting are exemptions from code 12 contraventions(res permit or shared use bays) but cannot find this for code 25, loading bays. Stamfordman's quoted decision relates to code 12.

Their reply doesn't help us because they've ignored/not comprehended the basis of your claim to an exemption.

In the world of money-grabbing councils, the burden is on you to establish that an exemption applies.

But how is the question. Setting aside prospective procedural improprieties, IMO simply stating that X happened* but without any objective evidence in support makes your task difficult. These cases more often than not end at adjudication with the full penalty in play and the appellant attempting to convince an adjudicator on the balance of probabilities that their claim is credible.


*- a blue badge isn't really central to the issues in this case IMO.
 

Boarding/alighting is an exemption in the London Councils handbook for most parking contraventions including loading bays.

I would be surprised if it's excluded in Ealing's traffic order, but the issue here is assisted boarding.

This is not a no stopping contravention so you can park to board someone waiting at the kerbside.