Free Traffic Legal Advice

Hello,

I received a Dartford Charge (PCN) that claims that my car has been driven on The A282 Trunk Road Dartford Crossing Northbound on 13 January 2026 at 19:22pm.

I was at work in the office on 13 January 2026 and left the office at around 16:30pm and got home around 17:30pm. I currently live in Hendon, NW9.

My car was parked in West Hendon and no one else has access to it.

I am 100% certain that I was at home that day and could not have been crossing the Dartford crossing.

I have no business being on that side of London.

Below are the images of the PCN I received through the post. The images of my car isn't clear on the letter and they have not provided digital images.

To me it looks like on one of the pictures that it says 13/01/2025.

In addition, one of my front headlights stopped working in December 2025. In the image below, you can see that both headlights are working.

Is this a common mistake that happens with the Dartford charge? and how do I go on about resolving this?

Dartford charge/PCN: https://imgpile.com/p/AmYMpPi#RU3zYb6

PCN Image of car (back): https://imgpile.com/p/AmYMpPi#L6gJSN4

PCN image of car (front): https://imgpile.com/p/AmYMpPi#Xo3giQl

Many thanks

Thanks for the advice. What's the best way to get high quality images from them? Is it something that I can achieve by calling them up ?

As others have said, the Dart Charge people are usually quite reasonable to deal with. I had case of "cloned" or misread plate. I have a vintage bus MLL738 which was clocked 3 times using the crossing when I know it was in the workshop at home with the engine out. when Dart checked their video, it showed an east European lorry with the same number! that country uses our now obsolete ABC123 number system.