Author Topic: Dart Charge PCN (10 hrs late paying)  (Read 561 times)

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Dart Charge PCN (10 hrs late paying)
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Looking some any advice…

I paid the dart charge 10 hours late and have a PCN.

I've read of people phoning them and they were very reasonable which I will try but if that doesn’t work, is it worth challenging?

I think I’ll loose the reduced payment if I do.

I have Dart charge receipt and the PCN is asking me to pay the crossing which I technically already have... wondering if appealing on ‘the fine exceeds the fee’ line if needed…

Any help appreciated.

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Re: Dart Charge PCN (10 hrs late paying)
« Reply #1 on: »
Looking some any advice…

I paid the dart charge 10 hours late and have a PCN.

I've read of people phoning them and they were very reasonable which I will try but if that doesn’t work, is it worth challenging?

I think I’ll loose the reduced payment if I do.

I have Dart charge receipt and the PCN is asking me to pay the crossing which I technically already have... wondering if appealing on ‘the fine exceeds the fee’ line if needed…

Any help appreciated.
As usual for this forum, please post all sides of the PCN, redacting name and address only.

It is very difficult to find DART cases at adjudication, but a case of 2018 at the Traffic Penalty Tribunal decided by the then Chief Adjudicator, Caroline Shepherd is of interest, as it mirrors almost exactly your circumstances.

Quote
Case Number : IA01249-1803
Decision Date : 13/06/2018

Adjudicator's Reasons
Mr Moran paid the £3 crossing charge at 23:20 on 14 January 2018, which was a day later
that the time required for payment. However, on 19 January 2018 Dart Charge sent him a
penalty charge notice stating he should pay either £38 within 14 days or £73 within 28 days.

Mr Moran made representations saying he had paid the crossing charge and produced the
receipt for payment.

Dart Charge rejected the representations saying, “Our investigations show that whilst you did
make payment of the RUC in respect of the above contravention, this payment was not made
until after midnight on the day following your crossing.” They therefore accepted that the
crossing was paid, but they go on to say. “Your late payment(s) will be held as credit against
your vehicle for future crossing(s). You must now make payment for the full amount outstanding
in respect of the above mentioned PCN(s), including the original road user charge, as shown at
the bottom of this notice.”. The amount payable at the end of the Notice of Rejection is £73.

Regulations 7(3)(g) and (f) require the penalty charge notice to state:
(f) the amount of penalty charge that is payable if the penalty charge is paid in full—
(i) within 14 days of the day on which the penalty charge notice is served;
(ii) after the expiry of such 14 day period but within 28 days of the day on which the penalty charge notice is
served;
(iii) after the service of a charge certificate;
(g) the manner in which the penalty charge must be paid and the address to which payment of the penalty charge
must be sent.

The clear intention is to set out clearly the amount of the penalty charge to be paid, and give
equally clear instructions as to how to pay the relevant amount.

While the PCN in this case dealt with the amounts of the penalty charge, according to when
they would be paid, it also stipulated that:
“In addition to the penalty charge you must also pay the applicable road user charge of £3.”
And the PCN further required Mr Moran to pay £38 or £73 (the relevant penalty charge with
£3 added), without an option to pay just the penalty charge.

There is no power in Regulation 7 for the PCN to require the road user charge to be paid in
addition to the penalty charge. Nor is there a power for the charging authority to refuse to
allocate a payment made for a crossing to that crossing, and hold it, possibly indefinitely, for
future use.


It is not in dispute that Mr Moran had paid the £3 crossing charge, as evidenced by his receipt
dated 14 January 2018 for the £3 payment, and accepted by Dart Charge.

It is all very well to set out the amounts of the penalty charge, but the impact and effect of the
PCN is to demand an amount that is in excess of the penalty charge, and it implies that
payment of £38 or £73 is the only amount that will be accepted.
The requirement for Mr Moran to pay the crossing charge in addition to the penalty charge, on
both the PCN and NOR, when he had already paid it, amounts to a procedural impropriety on the part of the charging authority (known as Dart Charge). That is a ground of appeal that means that Mr Moran is not liable to pay the penalty charge. He did pay the crossing charge, albeit a day late, so he is not liable to pay that again.

Caroline Sheppard
Chief Adjudicator
13/06/2018
Adjudicator's Decision

So, if it were me, I would challenge the PCN on the above lines, quoting the TPT case. I think it unlikely they will take you to adjudication.
« Last Edit: November 13, 2024, 11:30:07 pm by Incandescent »

Re: Dart Charge PCN (10 hrs late paying)
« Reply #2 on: »
OP, pl post the PCN and your receipt and only redact your name and address and PCN no.

IMO, let's get all the facts in play before thinking about the style and substance of reps.

Re: Dart Charge PCN (10 hrs late paying)
« Reply #3 on: »
UPDATE HELPFUL TO OTHERS:

Hello,

Many thanks for your reply and case info.

I wanted to update that I phoned Dart Charge and they are indeed very gracious.

As I paid within 5 days and there were no PCNs issues in past 12 months, they very easily cancelled the penalty charge in return for me paying the £2.50 road charge again.

I hope this helps other motorists - it is so refreshing to speak to a department that allows for genuine human error!


Re: Dart Charge PCN (10 hrs late paying)
« Reply #4 on: »
UPDATE HELPFUL TO OTHERS:

Hello,

Many thanks for your reply and case info.

I wanted to update that I phoned Dart Charge and they are indeed very gracious.

As I paid within 5 days and there were no PCNs issues in past 12 months, they very easily cancelled the penalty charge in return for me paying the £2.50 road charge again.

I hope this helps other motorists - it is so refreshing to speak to a department that allows for genuine human error!



Does that mean you have paid twice?

Re: Dart Charge PCN (10 hrs late paying)
« Reply #5 on: »
Yes I had to pay £2.50 again but that was ok by me to have the £35 cancelled or time back / less stress from challenging. Was a fair result for me.

Re: Dart Charge PCN (10 hrs late paying)
« Reply #6 on: »
That’s great news for you! I’m in a similar situation—I ended up paying three days later than planned. We originally had an account set up for automatic payments, but it got annulled due to inactivity. I’ll try calling them tomorrow. What did you say to them? And is their direct phone number 0300 300 0120?

Re: Dart Charge PCN (10 hrs late paying)
« Reply #7 on: »
That’s great news for you! I’m in a similar situation—I ended up paying three days later than planned. We originally had an account set up for automatic payments, but it got annulled due to inactivity. I’ll try calling them tomorrow. What did you say to them? And is their direct phone number 0300 300 0120?

If yuou need further advice for yr own case please start yr own thread.

As this thread concluded last November you could try messaging @HJ____h directly using the PM button or the email button against his name.