Author Topic: Cardiff Council PCN - Crystal Glen, Llanishen - Caught out by permit gate  (Read 458 times)

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Hi forum,
The registered keeper has received three PCNs from Cardiff Council.
It appears the driver at the time, who was helping a grieving friend resident in the local area, was caught out on the way by mistakenly crossing a point only allowed for permit holders, buses and taxis.

One for 27th and two for the day of the funeral 29th

More details about the crossing here:
https://www.bbc.co.uk/news/uk-wales-65902603

Will follow up with a copy of one of the PCNs in next post.

Thanks all
« Last Edit: February 12, 2026, 10:01:50 pm by SaltyW123 »

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Re: Cardiff Council PCN - Crystal Glen, Llanishen - Caught out by
« Reply #1 on: »
As promised:





« Last Edit: February 12, 2026, 10:16:55 pm by SaltyW123 »

Re: Cardiff Council PCN - Crystal Glen, Llanishen - Caught out by permit gate
« Reply #2 on: »
Well, it's too new to be on Google Street View, but looking at the PCNs there seems to be only one restriction sign, which could be considered inadequate under the duty in Regulation 18 of The Local Authorities’ Traffic Orders (Procedure) (England and Wales) Regulations 1996

 https://www.legislation.gov.uk/uksi/1996/2489/regulation/18

Other thing to consider is, is there advance warning of the restriction ? And indeed yes, there is at the turn into Crystal Glen off Heathwood Road. In addition this GSV view is dated July 2023, so the restriction has been there for some time now.
https://maps.app.goo.gl/zTTV5UVykPoYViFa9
At the other end, the previous signs are shown on GSV, which are the usual FLying Motorbike signs, but which allow access. Clearly these failed to prevent rat-running, so have now been replaced by the signs at the other end.

For representations, I would submit representations on the basis that the person who drove your car was helping out for a funeral and was totally unfamiliar with the restrictions, and the delivery of all three PCNs on the same day means you were totally unaware of the contraventions. Point out that three PCNs seems a disproportionate penalty for a simple error and request that they accept payment for the first PCN and cancel the other two.

Re: Cardiff Council PCN - Crystal Glen, Llanishen - Caught out by permit gate
« Reply #3 on: »
Thanks for the advice Incandescent

Would it be alright if I run the representations past you before I send them off?

There is an e-permit system in place, with a visitor pass available, which if the driver knew of ahead of time would've meant no PCNs being issued, but this was missed unfortunately given the difficult circumstances.

Here is the detail on the council website I found

https://www.cardiff.gov.uk/ENG/resident/Parking-roads-and-travel/transport-projects/Experimental-schemes/Crystal-Glen-trial-permit-gate/Pages/default.aspx

Thanks again!

Re: Cardiff Council PCN - Crystal Glen, Llanishen - Caught out by permit gate
« Reply #4 on: »
Put your draft reps up on here. Be sure to mention about the e-permit and why one wasn't bought.

Re: Cardiff Council PCN - Crystal Glen, Llanishen - Caught out by permit gate
« Reply #5 on: »
One tactic is to pay for the first one and ask for discretion on the two of the day of the funeral, citing the article you linked.

That is if the signage and PCNs are solid.

One point - they say it's a reg 10 PCN but I thought this was only for parking contraventions.

Thanks all, this is what I've come up with so far

Dear Sir/Madam,

I’m writing about three PCNs for the same permit-gated restriction at Crystal Glen, Llanishen (<Ref1>, <Ref2>, <Ref3>) and I’m asking if you’d please look at them together and consider cancelling them as a matter of discretion.

These journeys happened because I was helping my friend, <name>, a local resident from <address in the permit area> attend St Brigid’s Catholic Church for the funeral service of her father. As someone unfamiliar with the area, I didn’t realise the route passed through a permit‑only gate.

On 27/01/2026 I did a quick dry run of the route so I could make sure I could get her to the church smoothly on the day without adding any stress.

On 29/01/2026 (the day of the funeral) there were two further trips using the same route as part of the funeral arrangements.

I fully accept that the restriction exists for a reason, and I’m sorry for crossing it. This was an honest mistake in difficult circumstances, made by someone unfamiliar with the area.

The reason I’m asking you to consider cancelling at least the second and third PCNs is that I only received all three of these notices on the same day, so I had no idea a PCN had been issued after the dry run on the 27th, and therefore no opportunity to change route before the two trips on the 29th. By the time any notice arrived, the funeral day journeys had already happened. It feels disproportionate to be penalised multiple times for the same location and restriction when there was no chance to learn from the first notice before the later journeys occurred.

Had we realised the route included the permit gate, <name> and I would've arranged a visitor permit and none of this would have happened. With everything going on around her father’s death and the rush of funeral arrangements, that detail was unfortunately overlooked.

So, with respect, I’m asking for:

Cancellation of the two PCNs dated 29/01/2026 on fairness/discretion grounds (no opportunity to know about the earlier PCN before those journeys), and

Consideration of cancelling the 27/01/2026 PCN as well, on compassionate/exceptional circumstances given the bereavement situation and the purpose of the trip.

If you’re not able to cancel all three, I’d be very grateful if you could at least cancel the two from 29/01/2026.

I can provide confirmation of the funeral arrangements if needed.

I appreciate your time and fully understand that discretion is not guaranteed. I’m grateful for any consideration you’re able to give.

Kind regards,

Looks OK to me.