3. Bristol CAZ Code 17J - within CAZ without paying charge - Newfoundland Circus
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Bristol CAZ Code 17J - within CAZ without paying charge - Newfoundland Circus
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I incurred 2 PCNs due to not paying the congestion charge within the requisite timeframe on a trip into Bristol and then a journey out the following day.

I received a PCN for one of these offenses (BS64863304) and paid £69 over the phone due to being away and not having the letter with me. I thought that was the end of it.

Then I received a 2nd PCN (BS64852159) for the 2nd offense and was at home at that time and paid £69 online. Bristol City have stated that this one is resolved.

The issue I'm facing with Bristol City is that they have apparently lost any record of the payment made over the phone. The amount they currently chasing for is £129 but this will increase within days. I've forwarded the WorldPay receipt I got from this payment to their appeals team which has the PCN reference number on it and clearly states the amount and recipient. They are not acknowledging that this is proof of payment and have stated that I should have a GOV.PAY receipt - but I'm convinced this only applies when paying online. I could also show a bank statement to prove that separate payments for both PCNs were made. Their most recent email claimed I was confused because the payment I'd made on BS64863304 was actually on the other PCN - it seems like they can't be bothered to investigate the issue properly.

I did some research into the Traffic Penalty Tribunal service but this seems to relate more to contesting whether or not the PCN should exist at all and not whether or not it was paid.

What should I do next? Thank you




« Last Edit: November 26, 2025, 10:08:18 pm by kayl669 »
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Re: Bristol CAZ Code 17J - within CAZ without paying charge - Newfoundland Circus
« Reply #1 on: »
You've blanked out data in the Worldpay receipt. Is the PCN Number on it as a reference ? I would have thought it should be, because otherwise how do Bristol link the payment to the PCN  ?
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Re: Bristol CAZ Code 17J - within CAZ without paying charge - Newfoundland Circus
« Reply #2 on: »
FYI When forwarding this email to Bristol City I hadn't blanked out the various reference numbers.
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Re: Bristol CAZ Code 17J - within CAZ without paying charge - Newfoundland Circus
« Reply #3 on: »
Quote from: kayl669 on November 27, 2025, 08:35:32 am
FYI When forwarding this email to Bristol City I hadn't blanked out the various reference numbers.
Yes indeed, but was the PCN Number on that receipt or not ?
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Re: Bristol CAZ Code 17J - within CAZ without paying charge - Newfoundland Circus
« Reply #4 on: »
The PCN number is the first component part of the WorldPay 'order code' field which I sent to Bristol City in its entirety,  if I've understood your question correctly.
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Re: Bristol CAZ Code 17J - within CAZ without paying charge - Newfoundland Circus
« Reply #5 on: »
'This confirmation only indicates that ...this is the responsibility of Bristol City Council to confirm'.

Means what exactly?

Anyway, trying to piece together the info, you drove inside the zone on 2 days without paying the tariff. You received 2 PCNs, ***2159, ****3304.

So, how did you pay the first, ****2159, and, if using WordPay, what confirmation, if any, did you get from BCC.

Do both of these appear as debits in your bank account, you haven't mentioned neither have you referred to this is your correspondence?

According to the Traffic Penalty Tribunal website, the next stage for the council would be to issue an Order for Recovery which would include a Witness Statement which you could complete to reset the process back to the PCN stage. It is important that this is a Witness Statement rather than, as in London, a Statutory Declaration, because a WS allows you to reset the process to the PCN stage(i.e. the Charge Cert and OfR are cancelled) if you declare that you paid the PCN.

https://www.trafficpenaltytribunal.gov.uk/appeals-process-bristol-clean-air-zone/

Follow the links.

Therefore, you don't need to argue with the council at this stage, just wait for the procedure to progress.

 

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Re: Bristol CAZ Code 17J - within CAZ without paying charge - Newfoundland Circus
« Reply #6 on: »
PCN ****3304 arrived 16/09/2025 and I paid £69 over the phone 26/09/2025 and got the WorldPay email receipt you've seen.

PCN ****2159 arrived 07/10/2025 and I paid £69 online 13/10/2025 and instead of getting a WorldPay receipt I got an email receipt produced by a different system.

Both of these appear as distinct debits on bank statements. I've forwarded my Worldpay receipt with the ****3304 reference on it only - I've not sent bank statements as they haven't invited me to send these. Their communication has been very terse and uninformative.

OK - so then I'll just wait until I'm able to make a Witness Statement. Thanks
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  3. Bristol CAZ Code 17J - within CAZ without paying charge - Newfoundland Circus