3. Council website not working, PCN could not be paid
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Council website not working, PCN could not be paid
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Hello all,

I'm posting this on behalf of a friend (really).

She tried paying the fine (on the day she received the PCN) but although the REG and PCN# both matched, the council website wouldn't allow her to proceed with the payment – see screenshot below. It will now allow her to pay, but the amount has increased to £75. Is there anything she can do?


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Re: Council website not working, PCN could not be paid
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What are the PCN number and vehicle VRM.

Post the PCN too.

Sounds like a £50 parking PCN that has escalated to a charge certificate. Did she receive a notice to owner?
« Last Edit: December 16, 2024, 07:18:47 pm by stamfordman »
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Re: Council website not working, PCN could not be paid
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Thanks stamfordman,

Yes she did receive an NTO – please see both that and the PCN attached.


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Re: Council website not working, PCN could not be paid
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Did she make representations to the NTO? That had to be done.
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Re: Council website not working, PCN could not be paid
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I believe she hasn't made any representations at all. She lives in a property Guardianship and apparently the NtO didn't arrive until after it was too late. Presumably she's out of options?
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Re: Council website not working, PCN could not be paid
« Reply #5 on: »
What are the PCN number and car VRM.

What do you mean by property guardianship. The NTO is dated in October and will have been posted to the registered keeper then - is she the keeper and is the address correct on the NTO? When did she get it?

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Re: Council website not working, PCN could not be paid
« Reply #6 on: »
Thanks stamfordman. I'm not sure of the PCN# and vehicle reg, they're blurred out. If it matters I can find out from her. She's definitely the registered keeper, I think she received the NtO around 18 Oct.
(As far as I know a property guardianship is basically an arrangement where you live in a disused building, an old school or council building etc., for greatly reduced rent in order to protect the building from squatters and for insurance purposes)
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Re: Council website not working, PCN could not be paid
« Reply #7 on: »
I think she is out of options - consolation is this is the lowest level PCN so £75 is still less than a London TFL one even at discount.

Reason she couldn't pay on day is probable because they often need 24 hours to update systems to receive payment, post pictures.

See what others say.

She should receive a charge certificate in the post. This adds 50% to the £50 PCN = £75. The next stage is debt registration, which adds £10, and could be happening if the CC has gone missing.
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Re: Council website not working, PCN could not be paid
« Reply #8 on: »
Thank you – I really appreciate the feedback. I'll let her know!
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