Free Traffic Legal Advice

So you got the PCNs? There is no NTO stage with congestion charge PCNs.

A mistake with 0 and O can usually be won.

So they rejected my initial appeal, I sent them screenshots of my active status, even an email from them saying it was active, this was 3 months before I even received the ticket. So I was shocked that the auto pay didn't work, I didn't hear back from them so I assumed they dropped it. they sent me the second pcn a month later and same process again of appeal. heard nothing and then months later I had a bailiff at my door.

I filled for statutory declarations, I had received 2 other PCN's from actual parking violations that were so obnoxious from Westminster and Kensington council. Same reason was used for all the declaration forms, I never received a response. The 2 council ones reverted back to appeals stage, sent them the evidence and I got an apology from both for the inconvenience ( I know so generous).

The 2 TFL tickets from congestion charge were rejected, no reason given( which I am sure is not normal)

Bailiffs from CDER group keep turning up to my house at 6am(lovely) adding an addition number they make up on the spot. My vehicle is not here so no joy for them.

Then I contacted the LGSO and they eventually got back to me to say they cant fight for me as the court has sided with them, to which i informed them, that the initial ticket is absurd, let alone the result of the statutory declaration.

I have made complaints, to TFL via email, on numerous occasions and as expected, nothing.

Administrative Failure by TfL Auto Pay
Under Section 3 of the Consumer Rights Act 2015, TfL is required to deliver services with reasonable care and skill. Your Auto Pay system allowed me to register an invalid VRM ( without flagging any error or warning. Furthermore, I received an activation letter confirming successful registration, creating a legitimate expectation that my vehicle was correctly registered and compliant.

This administrative failure constitutes a breach of the statutory duty to provide a reliable service and has resulted in unwarranted penalties.
Procedural Impropriety in Notice to Owner (NTO)
Regulation 19(1)(e) of The Civil Enforcement of Parking Contraventions (England) General Regulations 2007 requires a Notice to Owner (NTO) to be served as part of the enforcement process. I did not receive the NTO for these PCNs, depriving me of my legal right to respond within the statutory timeframe. This failure undermines the validity of the subsequent enforcement actions.

Key Facts and Timeline
June 2023: Registered for Auto Pay, later discovering the system incorrectly recorded.
Systemic Issue: The Auto Pay system loaded my vehicle’s make and model details despite the VRM mismatch, leading me to reasonably believe my registration was valid.
PCNs Issued: TZ96679952 and LP00274866 were issued, alleging non-payment.
Postal Issues: From November 2023 to January 2024, systemic Royal Mail failures likely caused my non-receipt of the NTOs or other TfL correspondence.
Court Decisions: Similar cases involving Westminster and Kensington Councils were reverted to the appeal stage, where PCNs were ultimately cancelled.
Outstanding Costs: Despite these cancellations, I received no compensation for the £100 statutory declaration expense, time spent, or mental stress endured.

I am losing my mind, I am looking to reach out to newspapers to name and shame this stupidity.
I have also found a ton of articles relating to autopay failures and even someone on this forum experiencing similar issues.
Still unsure what is my best option.

OP, I have preliminary general questions(moderators pl forgive me):

1. Do you want help or simply a sounding board for your misguided narratives?
2. If you do, then pl respond to questions and post the documents as requested.

You won't get access to better free advice on the net.

As there are active warrants against your address then your car or any other accessible property could be removed. This is the risk you run on a daily basis. You being on UC is not relevant IMO if you have assets which could be seized to recover the debt authorised by the court.

Time is not on your side.

This is the Congestion Charge enforcement process, NOT the one you say applies:

https://www.londontribunals.gov.uk/ruc/understanding-enforcement-process

(others have already referred to your erroneous references to NTOs and our inability to understand your failure to get IN TIME stat decs submitted).

Please read the process before you reply and then compare to your events.

PCN 2 - If issued in respect of a contravention which occurred after PCN 1 was received then I don't think any of your arguments about mis-registration of AutoPay apply because this put you on notice that your registration was wrong* and you could and should have remedied the matter to prevent further 'misunderstandings'. Why you didn't(a no-cost 5 minute online task), I don't know. 

But you are where you are because you did not submit a Statutory Declaration in time for each PCN. But there's no dispute that they had your name and correct address, so why did you not make the SDs.

Let's be clear, despite your repeated assertions that it's everyone else's fault, it isn't. We need the full(as far as is relevant) factual account pl. Not one nuanced in your favour.

A timeline is essential.
You set up a CC Business/Personal AP account on?
You are the Account Holder?
The A/C Holder's details are the same as those held by DVLA for the registered keeper of your car?
You placed VRM ***** on this account?
TfL confirmed this how e.g. email etc?
This confirmation to you as Account Holder included a VRM, the problem was(is?) that it wasn't the vehicle that you believed you had supplied;
You did/did not notice this anomaly; and what action did you take to rectify matters?
On *** a vehicle with a different VRM to that on the AP a/c incurred a Road User Charge which was not paid;
TfL issued a PCN to you as keeper(NOTHING to do with your account, they wrote to you as keeper) - PCN 1 received;
Reps made/not made on;
Responses received on ***?
Charge Certificates for PCNs ******* received on; you did what?
Orders for Recovery dated ******* received; you did what?
You submitted out of time Stat Decs on ******; why and what prompted you?

The above need dates and yes/no plus other short responses please. Then we might get a handle on this.

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Screen shot is attached, the vehicle and make are not included however were included in my initial setup which I find extremely odd.
And I have tried to add another vehicle that is not registered, it will not let you continue without entering those details.

I had received a penalty charge a day before i registered, paid that off. To ensure it wouldn't occur again, I signed up for autopay and registered my card.
The lady on my TEC phone call had mentioned she had also been victim to TFL saying her account was also not "active" but she registered 3 days before receiving such PCN and was astounded by it being 3months in advance for me. If I registered my VRM with something as blatantly obvious to avoid OCR like T3 Y M O Or TEYMO I would understand I would look like I am trying to cheat the system.


30 October 2023On Hold: SUS29 - Further Evidence Requested N/A
20 November 2023On hold: SUS30 - No Further Evidence Received (31/12/2078) N/A

So it lists that but then right after they have then said they rejected it.

Representation rejected by TfL.
16 January 2024

And what dates are on the notices from the TEC refusing your Statutory Declarations?
August 4th 2024

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"So it lists that but then right after they have then said they rejected it."
No it doesn't say that. The next two entries are.
"05 December 2023Representation Rejected
TfL has rejected a representation received for this PCN.
05 December 2023Representation submitted Under review
N/A"

TFL asked for further evidence on the 30th Oct 2023. There would have been a time limit to respond to the request and this expired on the 20th November 2023. Because you didn't respond the case relentlessly progressed.
"30 October 2023On Hold: SUS29 - Further Evidence Requested N/A
20 November 2023On hold: SUS30 - No Further Evidence Received (31/12/2078) N/A"

What option ground did you select on the Statutory Declarations? Non receipt of

And why didn't you appeal to the Adjudicator when you received the Notices of Rejection? Or did you not receive the NoRs?

You're in a very difficult position. Your Statutory Declarations were refused on the 4th August 2024. The notices would have advised you how to request a review by a district judge of the decision to refuse, but at a significant cost. You didn't take that up and I doubt if you would be now allowed to make a late application. So the procedural route to get the case reverted would seem to be long gone. You've reached the end of the line.

The LG Ombudsman's office would decline to hear a case until you have exhausted all of the procedural remedies already in place. You failed to take up the procedural remedies.

The only thing I can think of is to try to engage once more with TFL explaining how this unfortunate situation came about. See what others have to say.


 

It's hard to make sense of this but it seems the OP misunderstood the process and still does, and it's compounded by a postal situation that is unexplained.

As far as I can make out:

Two PCNs were received, reps made, and rejections received.
OP thinks NTOs will come and doesn't appeal to the tribunal.
No CCs or OFRs received (for both??)
OOT SDs submitted and rejected after enforcement received.