Smart Parking Ltd - Already gone to debt recovery plus (trying to help someone)

In summary the person concerned received an NTP / PCN from Smart Parking. Appealed it (admitted they were driving!). Still gathering all the info - they mentioned they "were sent to a portal" - appealapcn dot com (claims to be AI powered) - did search the forum and can find no mention of them but they didn't do anything with it (don't know who sent them to this and it appears they may not have heard back about the initial appeal).

Debt recovery plus have sent them 2 letters, both for the same alleged "offence" but with different reference numbers

From reading the forum the advice would appear to be to ignore all communication unless / until a Latter of Claim arrives.

Any other advice appreciated.

https://www.ftla.uk/private-parking-tickets/read-this-first-private-parking-charges-forum-guide/

Maybe nothing can come of it given that the driver has been identified, but it might help to post the PCN here.

Images as supplied - not the greatest quality

Nothing more can be done at this stage. Do not pay them. Debt collectors can be safely ignored as they are powerless to do anything except to try and intimidate the low-hanging fruit on the gullible tree to pay up out of ignorance and fear.

Come back when a Letter of Claim (LoC) is received.