VRM not registered on the e-Permit system

Hello all.

Again, the parking company UKCPM. They are saying a breach of their Ts&Cs had occurred at Exmouth Street,London E1 0SG.

The initial PCN was not sent and instead have received a "Final Chance Before Action". The timestamp from their ANPR/CCTV images does not match the details in the PCN.

They are claiming in the PCN that the vehicle breached on 10th September 2025 @ 5:18 and the timestamp from their ANPR/CCTV images in the PCN say 5th September 2025@ 15:15.

Also, the location from their images is not the same location on GSV images. Exmouth Street, London E1 0SG is a dead-end street and does not have residential dwellings on the street, also, looks nothing like the street in their images when compared to the GSV.

How do I respond to this scam please? Any advice/help much appreciated. TIA.

The "Final chance" letter is of absolutely no use to anyone. The only document that has any legal referencer is the original Notice to Keeper (NtK). If the NtK was never received, that is already a problem for them, and they still have to prove it was properly issued and posted.

You can safely ignore the threat of debt recovery letters. Debt collectors are powerless to do anything except to try and intimidate the low-hanging fruit on there gullible tree into paying out of ignorance and fear.

The location in the ANPR images certainly does not appear to be anywhere on Exmouth Street. As for the date and time on the entry image, it is 05 September at 15:15. It is possible that the date shown on the reminder notice (10 September at 05:15) is the date they issued the PCN, Which is why only the original NtK is of any use.

Without seeing the original NtK, it is impossible to say exactly what the alleged contravention is. You need to send a formal complaint to UKCPM as follows:

Subject: Formal complaint and request for information – Parking Charge [PCN reference], VRM [VRM]

Dear Sir or Madam,

I am writing as the registered keeper of vehicle [VRM] regarding Parking Charge [PCN reference] and your recent “Final Chance Before Action” email/letter. I am under no legal obligation to name the driver to an unregulated private parking firm and decline to do so.

This is a formal complaint about serious inaccuracies in your correspondence and the data you are processing about me.

No Notice to Keeper received
Your “Final Chance Before Action” refers to an earlier Parking Charge Notice / Notice to Keeper. I have never received any such Notice to Keeper. Please confirm:

– The date on which you say any original Notice to Keeper was created and posted; and
– Provide a copy of that Notice to Keeper and proof of posting.

Unless a properly served and fully compliant Notice to Keeper was issued under Schedule 4 of the Protection of Freedoms Act 2012 (PoFA), you cannot hold me, as keeper, liable for any parking charge. Any claim would require you to identify and prove the driver.

Contradictory dates and times
Your “Final Chance Before Action” states that the alleged contravention occurred on 10 September 2025 at 05:18. However, the ANPR/CCTV images you have provided are timestamped 05 September 2025 at 15:15.

These are clearly inconsistent and appear either to relate to two different alleged events or to a serious fault in your ANPR or back-office systems. Please explain:

– The exact date and time on which you say any breach occurred; and
– Why your photographic evidence shows a completely different date and time.

Unless and until you can reconcile this, you do not have a coherent cause of action.

Incorrect location
Your correspondence alleges that the vehicle was parked in breach of terms at “Exmouth Street, London E1 0SG”.
The location shown in your images does not match Exmouth Street. Exmouth Street is a short dead-end street which, when checked on Google Street View, has no residential frontages and looks nothing like the street shown in your photographs.

Please therefore:

– Confirm the precise location (including full postal address and any development name) where you say this vehicle was parked; and
– Explain why the images you rely on do not match the appearance of Exmouth Street, London E1 0SG.

Inaccurate data and unlawful processing
Given the mismatched dates, times and apparent wrong location, it appears you may be pursuing the wrong vehicle or a charge based on fundamentally inaccurate data. Continuing to process and share my personal data in the face of such obvious discrepancies would breach the accuracy principle in Article 5(1)(d) UK GDPR. You are therefore required to:

– Investigate these issues urgently;
– Correct or delete any inaccurate data; and
– Confirm in writing that this Parking Charge has been cancelled and that my personal data obtained from the DVLA will not be further processed or shared in relation to this matter.

Hold action and escalation
While this formal complaint is under investigation, you must place the matter on hold and must not pass it to any debt recovery agents. If you fail to address the above points and persist in pursuing this defective charge, I will treat that as unreasonable behaviour and will:

– Report the matter, with copies of all correspondence, to your trade association;
– Raise a misuse-of-data complaint with the DVLA and the Information Commissioner’s Office; and
– Rely on your conduct when seeking costs if you choose to issue a county court claim.

Required outcome
In light of the conflicts within your own evidence and the absence of any properly served Notice to Keeper, the only reasonable outcome is that you cancel this Parking Charge and confirm this to me in writing. If you refuse to cancel, you must provide the following within 28 days of the date of this email:

– A copy of the original Notice to Keeper and proof of posting;
– A complete set of ANPR/CCTV images and logs for the vehicle on all dates you rely on;
– A clear explanation reconciling the conflicting dates and times; and
– A clear explanation of the exact site and address to which the images relate, together with a contemporaneous site plan and photographs of the signage you rely on.

If I do not receive a satisfactory response within 28 days, I will proceed with the complaints outlined above without further notice.

Yours faithfully,

[Full name]
Registered keeper of [VRM]

Hello.

I have received a letter from BW Legal demanding payment. I replied informing them of their clients inaccuracies such as not receiving the Notice to Keeper, inaccurate location and not having the opportunity to appeal to the IAS. BW Legal replied with the correspondence I have attached below, they have sent the NtK almost 1 year later? The NtK was not sent from the outset.

What I would like to know if the NtK is PoFA non-compliant and it seems like it is the location that would make this Parking Charge unenforceable as they have not got it accurate, and probably not the issue date of the "Final Chance Before Action" letter dated 27th September 2025.

I would appreciate your assistance with this. Thank you. x

The crux of the matter here is possibly at least two ore sues. The yellow lines do not indicate no parking nut ordinarily no waiting unless loading or unloading. They will possibly say differently. To send the original NTK with time lapse is most unusual. Is you V5c up to date from original date last year of course they will say that if not that is not their problem as outlined if it was then did you just ignore. The reminder appears on the face of it is just the time and date it was sent but why so quickly after the original was issued. It was sent long before the appeal date had expired. I cannot see any signage which may be of assistance in this post. The location you state is in dispute needs to be addressed. Ignore debt collectors and await any LBC for advice.

Thank you for your response.

The V5C has stayed the same and has never changed. I don't normally ignore parking charges, and in this matter no NtK was sent and no opportunity to appeal to the IAS.

I have gathered GSV images from the actual location where the vehicle was photographed. It shows the signs position and the actual street name, this road doesn't junction with or lead onto the street they claim a parking contravention occurred. No proof of a car park, no proof the vehicle was parked, no proof of street name just an entry and exit from a different street.

I will sit it out and await for a Letter of Claim.

Thanks again.